Frequently Asked Questions

Shipping & Delivery
Do you offer free shipping?

Yes, we have free shipping in all Europe! Check our Shipping Policy to read more.

How long will it take to receive my order?

We can't say the perfect time, but usually we take care for the production of our products and that our clients will be happy. We have so many requests and to realize one jewel usually takes 3-4 days, so you will receive your product in 7-10 days.

How can I do if I don't receive my order?

You can contact us in 15 days after the purchase, and we will be happy to help you with your order, you can read more on our dedicated page Refund Policy.

How can I track my order?

You can track your order on our dedicated page.

Refund & Assistance
Can I do a refund of my jewelry?

Yes, it is possible to start a refund. Contact us to start your refund and we will be happy to help you. You have 15 days to return your item and start a refund. Read more here Refund Policy.

Do you offer assistance?

Yes, we offer assistance from Monday to Friday, from 9.00 till 17.00. Or you can contact us by email.

About our Jewelry
Are you jewelry handmade?

All our Jewelry are handmade, we take care of the products and the materials, using 925 silver. We guarantee quality and efficiency of our jewelry, with a long duration and resistance. We like to take some moments more of accuracy before to send the jewelry to you.

Are they resistance?

Our jewelry are strong and powerful, you can do everything you want with them, but we always recommend to be careful with them and treat the jewelry with respect, without using them in sport competition, under the shower or in the sea.

Are the constellations real?